At MARINA STYLE VAULT PTE. LTD., we are committed to delivering your order in a timely and efficient manner. This Shipping Policy outlines the available shipping methods, costs, and delivery times for orders placed on our website.
1. Shipping Methods
We offer various shipping methods to ensure that you receive your order quickly and securely. Our available shipping carriers include:
- USPS
- FedEx
- UPS
- DHL
- Other trusted carriers
You will be able to choose your preferred shipping method during checkout, depending on your location and the available options.
2. Shipping Costs
Shipping costs are calculated based on the weight of your order, shipping method, and destination. The total shipping cost will be displayed at checkout before you complete your order.
3. Processing Time
Orders are typically processed within 1-2 business days after the order is placed. Orders placed on weekends or holidays will be processed on the next business day. Please note that shipping times may vary during peak periods (e.g., holidays or sales events).
4. Delivery Times
Delivery times depend on the shipping method selected and your location. Typical delivery times are as follows:
- Domestic: 3-7 business days
- International: 7-14 business days (may vary based on destination)
Please note that shipping times are estimates and can be affected by factors such as weather conditions, customs processing, or carrier delays.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the respective carrier’s website (USPS, FedEx, UPS, DHL, etc.).
6. Shipping Restrictions
please contact our customer service team at [email protected] to inquire about possible shipping arrangements.
7. Customs and Import Duties
For international orders, customs duties and taxes may be applied by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information on any additional fees that may apply.
8. Lost or Damaged Shipments
If your package is lost or damaged during transit, please contact us immediately at [email protected]. We will assist you in resolving the issue with the carrier and ensure you receive the best possible solution, such as a replacement or refund (subject to carrier policies).
9. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect address information. If you notice an error with your shipping address, please contact us as soon as possible.
10. Contact Us
If you have any questions or concerns about our shipping policy or need assistance with your order, please feel free to contact us at:
Email: [email protected]