At MARINA STYLE VAULT PTE. LTD., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process under the following conditions.
1. Eligibility for Returns
We accept returns for most items within 30 days from the date of receipt, provided that the items meet the following conditions:
- The items are unused, unworn, and in their original condition.
- The items are in their original packaging with all tags attached.
- The return is accompanied by a valid proof of purchase (such as an order confirmation or receipt).
2. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Intimate apparel (e.g., underwear, swimwear) for hygiene reasons.
- Sale or clearance items.
- Items that have been worn, altered, or damaged.
3. Return Process
To initiate a return, please contact our customer service team at [email protected]. Please include the following information:
- Your order number.
- The item(s) you wish to return.
- A brief reason for the return.
Once your return request is approved, we will provide you with return instructions.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a tracked shipping service to ensure that your return is safely delivered to us.
5. Refunds and Exchanges
Once we receive your returned items and confirm they meet our return conditions, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take 7 business days for the refund to be reflected in your account, depending on your payment provider.
If you prefer an exchange instead of a refund, please indicate this in your return request, and we will assist you with the exchange process, subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will offer a replacement or a full refund depending on your preference.
7. Final Sale Items
Items marked as “final sale” are not eligible for return or exchange.
8. Contact Us
If you have any questions or concerns about our returns policy, or if you need assistance with a return, please reach out to our customer service team at:
Email: [email protected]